We were recently honored with our first-ever BizRate® Platinum Award. Bling!
This is the first time we’ve received the Platinum designation and the second time we’ve been honored with a Circle of Excellence, recognized as a Gold Honoree in 2005.
Why are we offering you our sincerest gratitude? Because these awards are based upon feedback from shoppers like you!
Over 3000 quality, consumer-rated online merchants were considered for this year’s awards and millions of customer surveys were reviewed between September 1, 2007 and August 15, 2008 to determine this year’s 81 winners.
The awards are based on the direct feedback, collected at the point-of-sale and after delivery of goods, from customers concerning seven key satisfaction metrics including:
- Overall Satisfaction
- Product Selection
- Ease of Finding Products
- Repurchase Intent
- Product Met Expectations
- On-time Delivery
- Customer Support
This victory is especially satisfying for a couple of reasons.
First and foremost, it is decided by customers … and that is the greatest honor of all! Second, we’ve made a lot changes to our website and have been working hard to improve all facets of our business. It is humbling and gratifying to know our efforts are resonating with customers because a lot of the changes we’ve incorporated were based upon customer feedback collected through surveys and polls.
Thanks again for all your kind (and not so kind) feedback.
It all helps us shape our business to better serve you. And don’t think for a second that we’re done … we’ve got a lot of great new projects in the pipeline to further improve the shopping and education areas of our site so please continue to let us know how we’re doing!