Bizrate® Insights, a Connexity company and one of the largest sources of consumer-generated reviews of online retailers in the United States, this week announced that MarineDepot.com was a winner in its 16th annual Bizrate Circle of Excellence Awards. The Award recognizes retailers that received outstanding online customer satisfaction scores throughout a one-year period, as rated by millions of verified online buyers.
The 2015 Bizrate Circle of Excellence Awards was earned by only 187 online retailers, representing the top 4.6% of retailers in North America utilizing the Bizrate survey.
“Looking across the last 16 years of the Bizrate Circle of Excellence Award, we are finding that online retailers are trending toward higher and higher levels of customer satisfaction each year,” said Bill Glass, CEO of Connexity, Inc., parent company to both Bizrate and Bizrate Insights. “We are proud to be in the position to honor these retailers that go above and beyond when considering the customer experience. Bizrate Circle of Excellence Award winners understand that dedication to good customer service every day and with every transaction translates to more customers, more loyal customers, and ultimately, increased sales.”
The Bizrate Circle of Excellence Award highlights retailers’ biggest successes and pain points in equal measure. In 2015, five of the seven Bizrate Circle of Excellence average scores increased over 2014, one remained unchanged year over year, and one, Customer Support, has decreased since 2014,” said Hayley A. Silver, Vice President of Bizrate Insights. “Customer Support, which is highly influential over customer loyalty, continues to be the most difficult attribute on which to delight customers.”
“At Marine Depot, we value the voice of the customer and have used Bizrate Insights to better our business for over 10 years,” said Dan Yoon, Customer Support Supervisor at MarineDepot.com. “We work hard to keep our customers happy and are incredibly proud of earning our fourth Bizrate Circle of Excellence Award. We plan to showcase this Award to bring confidence to new shoppers and show them that customer service is a high priority at Marine Depot.”
Among the factors taken into consideration to be named a Bizrate Circle of Excellence winner are:
Point of Sale metrics
- Overall Satisfaction
- Product Selection
- On-Time Delivery
- Ease of Finding
Post Order Fulfillment metrics
- Repurchase Intent
- Product Met Expectations
- Customer Support
About Marine Depot
MarineDepot.com is the world’s #1 supplier of marine and reef aquarium supplies. The one-stop online shop was founded in 1998 and has shipped over a million orders to hobbyists around the world in their 17 years of business. Marine Depot is renowned for their enormous product selection, award-winning customer support and same-day shipping. The company employs 45 full- and part-time employees in their Garden Grove, CA headquarters. Marine Depot was included in the Inc. 500|5000 List of Fastest Growing Businesses in 2011, is a Google Trusted Store, 3-time Top 500 Internet Retailer and a 4-time BizRate Circle of Excellence winner.
About Bizrate® Insights
With over 27 million surveys collected annually from over 5,000 retailers worldwide, Bizrate Insights is the largest source of verified customer-generated seller ratings and reviews, helping both retailers and consumers make informed decisions. Bizrate Insights’ core solutions cover online and mobile visitors, online and mobile buyers, as well as retail store buyers. These core solutions are free, allowing retailers of all sizes to build best-in-class customer experiences, gain competitive intelligence, and attract more qualified traffic from top search engines.
About Connexity, Inc.
Connexity leverages its 17 years’ experience with its top eCommerce destinations to help retailers and marketers sell more online. Using its retail network, proprietary technology, and advanced audience modeling, Connexity help brands find and target the right audiences on any device with programmatic media. The company also helps performance marketers get more customers with syndicated product listings on its shopping-centric publisher network, and with search marketing services that includes hands-on management of SEM, PLAs, SEO and retargeting. And with Bizrate Insights, the company helps retailers keep their customers by supplying direct consumer feedback so they can improve their customer relationships and online store experience. Connexity, Inc., formerly Shopzilla, Inc., is headquartered in Los Angeles and operates in the United States, the United Kingdom, France, Germany, and Italy. It is owned by Symphony Technology Group (STG).